Tag Archives: individual

by | November 13, 2014 · 5:00 am

Effective Leadership – Building Trust

Effective Leadership-BuildingTrust

It’s a basic necessity for good relationships, so it makes sense that trust is a key contributor to a leader’s effectiveness.  Think about it… Would you follow someone you don’t trust? The trust that is critical to being an effective leader involves much more than honesty, though. Leaders usually act a little shocked—act as if their character has been assaulted—when I ask whether people trust them. They hear the question as something akin to, “Do you lie to people?” I ask leaders whether they are trusted so that they will focus on the following key questions. The answers to which all need to be, “Yes.”

Do people trust that:

  • You have their best interests at heart?
  • You will follow through on your commitments?
  • You know what you’re doing?
  • You will make sound decisions?
  • You’ll keep your cool?
  • You’ll be honest with them?

Recent psychological research provides a key pointer toward what leaders can do to earn the trust of the people who work with them: people begin to trust you when they see you demonstrate self-control, i.e. avoid doing what is not beneficial and do more of what is, even if there will be a little pain involved. People look for clues about your trustworthiness in all that you say and do. If you tell everyone you are on a diet, but snack on the office goodies routinely, people will file that away as evidence that you either don’t mean what you say or you don’t have the strength to make hard choices…neither behavior being very leader-like, of course.  Imagine if you also then tiptoe around a difficult team member who is not carrying her weight on projects. Once again, others will conclude you can’t make tough decisions for the ultimate benefit of the team.

Earning trust can take time, but it’s possible to speed things along a bit if you put your mind to it. If you’re in leadership, and wondering what proactive steps you can take to earn others’ trust sooner rather than later, try out some of these:

  • Seek out information that can answer questions or ease concerns your team has expressed and pass that information along to them.
  • Start and end meetings on time, and if you must deviate from the stated agenda, make it clear why.
  • Take advantage of opportunities to advocate for your employees with others in the company.
  • Pay close attention to what you tell people you will do—even the trivial things—and do them or tell them why you can’t.
  • Keep a lid on your emotions when reacting to news, situations, etc. Besides not throwing tantrums in the office, we’re talking about keeping your less-measured editorial comments about people or events to yourself.
  • Admit when you don’t know something and demonstrate a commitment to learn it.

Obviously, none of this is rocket science; you just have to decide you’re going to take these steps. After all, building trust is as simple as staying away from the cookies when you’re on a diet.

About Dr. Debra Fish

Dr. Fish is a consulting psychologist whose writing and work focus exclusively on helping individuals and teams lead more effectively. Her firm, Fish Executive Leadership Group, LLC, counts among its clients everything from Fortune 50 corporations to small, privately-held professional service firms.

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by | November 11, 2014 · 5:00 am

The Other Side of the Couch –Listening

Listening

I recently had the pleasure of attending an unusual conference in our nation’s capital. NO, the conference had nothing to do with politics (although we did have a surprise visit from “President Obama” – for split seconds the audience really did think this very talented impersonator was the real thing!)  The theme of the conference was Joyful Aliveness, and the hotel was rocked by shouts of “You are Amazing!” from the presenters, the participants, and anyone else who was brought in for any purpose.

I was attending the annual conference of Imago Relationship Therapists. IRI is an international organization that brings together Imago therapists from all over the world.  This year there were participants from 21 different countries, including 8 from Estonia, 17 from South Korea, and 4 from South Africa.

Imago Relationship Therapy, first developed by Harville Hendricks and his wife, Helen LeKelly Hunt, is a way of healing relationships through the use of a variety of processes, most importantly through the use of Dialogical processes.  First developed nearly 25 years ago, Imago is used by over 1000 therapists around the world, changing the world, as we say “one couple at a time.”  (For more information, check out www.gettingtheloveyouwant.com, or just google it on Youtube.)

Imago processes are based on very precise and attuned listening, a skill that most people have never been taught.  What more often than not happens when two people are talking about a subject that brings up any feeling of conflict is that while one person is talking and the other is ostensibly listening, what is really going on is that the supposed listener is actually listening to what is going on inside his or her own head, so as to effectively challenge or contradict the other.  The same thing goes on when the other person is called upon to listen.  WE DON’T LISTEN, and we, therefore, often base our behavior on erroneous information.

What was beautiful about this conference was that I was in a community of trained and respectful listeners who, even in the midst of disagreement (and there were disagreements), were able to listen, take in new information, even change their positions based on new information.  I enjoyed it so much!

Below is a poem that was shared after the conference.  It sums up my thoughts about listening.  Enjoy!

 

“Reduced to Joy” by Mark Nepo

We can grow by simply listening, the way the tree on

 that ridge listens its branches to the sky,

 the way blood listens its flow to the site

 of a wound, the way you listen like a basin when

 my head so full of grief can’t look you in the eye.

 We can listen our way out of anger, if we let the heart

 soften the wolf we keep inside.

 We can last by listening deeply,

 the way roots reach for the next inch of earth,

 the way an old turtle listens all he hears into the pattern of his shell.

 

About Susan Hammonds-White, EdD, LPC/MHSP:

Susan is a communications and relationship specialist, counselor, Imago Relationship Therapist, businesswoman, mother, and proud native Nashvillian. She has been in private practice for over 30 years. As she says, “I have the privilege of helping to mend broken hearts.”

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by | November 6, 2014 · 5:00 am

Social Media And How To Build Your Authentic Personal Brand

Social Media 3

The  women of HerSavvy met recently to learn more about using social media to build and enhance our business brands.  The session was led by a young adult, or digital native, who walked us through the process of using Facebook, Twitter, Linked In and the like.  To us digital immigrants, it was a bit overwhelming, but there is no denying the importance of social media in today’s world.  We all understand the need to, if not master it, at least know the basics.  And when it comes to business there are professionals to help us navigate that world.  The bigger issue for many of us is how, or whether, to use social media for our personal lives and where personal and business identities intersect.  The question also came up of how to be our authentic selves while at the same time creating a brand and where and when to set boundaries on our use of social media.  Just like Hollywood celebrities (or Barbara Mandrell) all of us are now under a bit of a microscope and can be photographed, quoted or otherwise “captured” by this wild new world.

Listen to our discussion on our latest podcast and let us know how you manage to balance your personal and business identities and remain your authentic, best self.  And thanks for tuning in!

About Barbara Dab:

Barbara Dab is a journalist, broadcast radio personality, producer and award-winning public relations consultant. She currently hosts two radio shows locally in Nashville, TN. Check out her website athttp://www.zoneabouttown.com.

Barbara is also creator of The Peretz Project: Stories from the Shoah: Next Generation. Check it out at http://www.theperetzproject.com If you, or someone you know, is the child of survivors of the Shoah, The Holocaust, and would like to tell your story please leave a comment and Barbara will contact you.

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by | October 20, 2014 · 5:00 am

Getting Away From It All

Sunset

There is a quote that goes like this:

Take a rest.  A field that has rested yields a bountiful crop.

Ovid Roman poet (43 BC – 17 AD)

Recently, I took a weekend retreat with a group of women that was refreshing and exactly what I needed.  Focusing on spiritual principals and supporting one another, the time away from routine days and the opportunity to rest, was rejuvenating.  I take this trip each year, and it charges my batteries and makes me a better person in my job, and in life outside of work.  I am a better-balanced individual when I have a life outside of everyday tasks.

Giving myself permission to put the focus on me has not always been easy.  For some of us, it is on others that a good bit of our energy is spent.  I am finding that the more I make self-care a part of my routine, be it exercising, or journaling, the better all around I feel in my work, and the things that I do outside of my job.

This year I have made being active by getting outside and walking, jogging and hiking, a priority.  I am fortunate to live in a city with great parks and greenways.  If I can’t go for a weekend away, I can certainly go for an hour or two.  My favorites of late have been Beaman Park, Richland Creek Greenway and Radnor Lake.  For enjoying wildlife, these green spaces give a great opportunity to not only walk, but also see birds, deer, and sometimes turkey.  Working at Greenways for Nashville, I am knowledgeable about some of the many great places there are to visit.  New trails have recently been added to Metro Parks and Greenways at Peeler Park, and trails are soon to open along the Mill Creek Greenway near Lenox Village.  Greenways for Nashville’s website includes not only Metro Nashville’s Parks and Greenway maps and addresses, but also the State’s trails like Radnor, as well.  Click  here and find your place to recharge.

About Renee Bates

Renee is the executive director of the non-profit, Greenways for Nashville, a member based organization. In addition to growing private support for the trails and green spaces, she enjoys oil painting, hiking, nature and working in the garden. Renee is married to David Bates of Bates Nursery and Garden Center, a 3rd generation business begun in 1932 by a savvy woman, Bessie Bates.

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by | October 14, 2014 · 5:00 am

The Other Side of the Couch – What Is It about “Frozen?”

Frozen 2

I was attending a theater performance some days ago and noticed a young girl sitting in front of me.  She was wearing a very pretty dress and when I commented on it, she looked at me as though I were completely “not with it” and informed me, “I am Anna.”  Now, had she been wearing the Elsa costume I would have caught on much more quickly.  I nonetheless realized that I was in the presence of one of the myriad of young girls (and young boys, for that matter) who have been caught up by the amazing movie “Frozen.”  For those aliens who have completely missed out on this phenomenon, the movie is loosely (very loosely) based on the Hans Christian Anderson fairy tale, “The Snow Queen.”  However, in this story, the hero is an anti-hero, the main characters are two sisters, and the final redemption happens as the result of sacrificial love.

Elsa, the snow queen, sings the anthem “Let It Go,” a song that has taken the hearts of young people (and many adults) by storm.  Elsa has tried to hide her power, has been afraid to use it, and finally reaches a point of letting it out or letting it go…also letting go of the restrictions and fears with which she has lived.  Her gift, her power, was considered dangerous by her family and had indeed inadvertently caused harm to her sister.  Elsa herself was afraid of her power, and so, contained it, rejecting her own strength in the process and never learning how to use and control it.

In an article that appeared on June 25, 2014 in the New Yorker Magazine, Maria Konnikova describes an experiment set up by George Bizer and Erika Wells, psychologists at Union College.  They became interested in the “Frozen” phenomenon and decided to ask some questions of “every psychologist’s favorite population: college students.”

“While responses were predictably varied, one theme seemed to resonate: everyone could identify with Elsa. She wasn’t your typical princess.  She wasn’t your typical Disney character.  Born with magical powers that she couldn’t quite control, she meant well but caused harm, both on a personal scale (hurting her sister, repeatedly) and a global one (cursing her kingdom, by mistake). She was flawed—actually flawed, in a way that resulted in real mistakes and real consequences. Everyone could interpret her in a unique way and find that the arc of her story applied directly to them. For some, it was about emotional repression; for others, about gender and identity; for others still, about broader social acceptance and depression. ‘The character identification is the driving force,’ says Wells, whose own research focusses on perception and the visual appeal of film. ‘It’s why people tend to identify with that medium always—it allows them to be put in those roles and experiment through that.’ She recalls the sheer diversity of the students who joined the discussion: a mixture, split evenly between genders, of representatives of the L.G.B.T. community, artists, scientists. ‘Here they were, all so different, and they were talking about how it represents them, not ideally but realistically,’ she told me.”

Elsa has become a symbol in many different ways to many different groups.  The song itself, although it is now driving some parents crazy, allows for an experience of internal letting go, of just being who you are in the moment.  In a society that often values stiff-upper-lip attitudes toward emotions other than joy and happiness, some kind of relief is experienced in just throwing everything to the winds.  Elsa’s salvation ultimately came when she allowed her power out and learned through her sister’s sacrifice to control it for good.

Is there “letting go” that needs to happen in your own life?

About Susan Hammonds-White, EdD, LPC/MHSP:

Susan is a communications and relationship specialist, counselor, Imago Relationship Therapist, businesswoman, mother, and proud native Nashvillian. She has been in private practice for over 30 years. As she says, “I have the privilege of helping to mend broken hearts.”

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by | October 9, 2014 · 5:00 am

Effective Communication: It May Seem Simple, But It Ain’t Easy

Communication

 

“Take that skeevy dust bunny and throw it on the devil strip.” (For translation see www.wordnik.com)

Ever felt like you have no idea what the heck your coworker in the next office (or spouse, or friend) is talking about? You hear what she’s saying, and she’s speaking English, but geez…she makes no sense!

Welcome to the mystifying world of interpersonal communication.

We all communicate in different ways, use our common language differently, read others differently, and have different ways of judging whether we’ve been understood. The opportunities for misunderstandings and miscommunications in the workplace are endless.

Especially if you’re in a leadership position, it’s incumbent on you to do everything possible to ensure effective communication happens. These four rules will help you to set the right communication tone, no matter the situation:

Assume nothing:

Just because you know what you’re saying doesn’t mean anyone else does. Assuming others understand you is dangerous. You also can’t assume you always got the same message a speaker intended to send.

Always give the benefit of the doubt:

One of the quickest routes to a toxic environment is for people to attribute motives to each other erroneously.  Terse emails and throwaway remarks are responsible for countless conflicts because people jump to negative conclusions rather than believing the other person is well intentioned, but not necessarily always well spoken. You have the opportunity to urge people to check their responses until they’ve clarified what someone else meant.

Encourage candor:

Candor clears clogged communication lines. People who say what they think, speak directly to difficult issues, and aren’t afraid to disagree keep communication lines open and keep issues from festering. If you expect and model communication that includes respectful candor, you will set the right tone in your relationships.

Put a premium on clarification:

A simple recap at the end of every conversation will go a long way to minimizing misunderstandings.  Take a few seconds to summarize the key discussion points and takeaways; ask others for confirmation or disagreements, and prod those hesitant listeners to speak up about what they heard.

If you’re not sure you can remember all four, then focus on the last one and get it right. It will save you a world of missteps.

About Dr. Debra Fish

Dr. Fish is a consulting psychologist whose writing and work focus exclusively on helping individuals and teams lead more effectively. Her firm, Fish Executive Leadership Group, LLC, counts among its clients everything from Fortune 50 corporations to small, privately-held professional service firms.

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by | October 2, 2014 · 5:00 am

Happy New Year

 

L'Shanah Tova

This week marks the Jewish New Year, Rosh Hashanah and the Day of Atonement, Yom Kippur.  For the Jewish community these are the most significant and most somber days of the year.  The 10-day period is marked by self-reflection, prayer, spirituality and perhaps most important, asking for forgiveness.  It’s notable that this time falls in the middle of the secular calendar, giving us another opportunity to refocus and recharge our batteries as we bid farewell to summer and prepare for the colder months ahead.

As I was anticipating this year’s holiday season and wondering, as I always do, if I will find the inspiration I seek, I received an email from a dear friend.  This friend has been through a tough year marked by a contentious divorce, the challenges of aging parents and worries about college-age children.  At the end of her email, she relayed to me some things she’s learned about herself this year.  It was filled with hope and optimism and…aha! Therein lay my inspiration.  So here I share with you some of my resolutions as inspired by my lovely friend of 20 years.

  1. Find time to enjoy simple pleasures. I am an adventure seeker and a high-energy person (duh!).  I will give myself permission to take a walk in nature without the goal of burning those extra calories.  I will take a bubble bath and not take work along with me.  I will listen to the music I really love rather than whatever is on the radio at the moment.
  2. Read more. Well, actually I read quite a lot, most of it news-related.  In fact I am quite a bookworm and love to get lost in a good book, but rarely allow myself the time.  This year I will read for pleasure, maybe even look for a book club.  Whoa!  Baby steps!
  3. Spend time with good friends. Hmmm, my life is already filled with plenty of amazing people.  But I find I tend to neglect spending quality time with those special friends who really “get” me.  These are the folks some refer to as “family of choice,” the ones who love me unconditionally and who, by their mere presence in my life, give me courage.
  4. Get more rest. This is perhaps the toughest goal of all.  See resolution #1.  High-energy people do not like to sleep much!  I usually subscribe to the “I’ll sleep when I’m dead,” theory.  However as I get older, I find I really do feel better with more rest.  So, without giving it an actual number, I pledge to add more rest to my days, or nights, depending on how it works out.

A short list, right?  Well I’ve learned it’s best to break my goals down into manageable chunks.  I find the spiritual goals are often the hardest to attain and to keep, but are also the most satisfying.  I invite you, even if you are not Jewish, to take this time to think about your spiritual goals and share them with us here at HerSavvy.

One more thing.  An important part of this season for Jews is asking for forgiveness.  So, if I have wronged you or caused you pain this past year, I am truly sorry and ask for your forgiveness.  And as we say in our tradition, May you have a sweet year filled with health, joy and prosperity.

About Barbara Dab:

Barbara Dab is a journalist, broadcast radio personality, producer and award-winning public relations consultant. She currently hosts two radio shows locally in Nashville, TN. Check out her website athttp://www.zoneabouttown.com.

Barbara is also creator of The Peretz Project: Stories from the Shoah: Next Generation. Check it out at http://www.theperetzproject.com If you, or someone you know, is the child of survivors of the Shoah, The Holocaust, and would like to tell your story please leave a comment and Barbara will contact you.

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by | September 30, 2014 · 5:00 am

The Other Side of the Couch: Worrying

Young Woman Biting Her Finger Nail

 

 

 

 

Are you a worrier?

So many people in this day and age are troubled by worry…worrying about what if this, and what if that…what will happen if this happens, how will I handle things if that…We spend precious energy on these what IFS, and too often in the process we lose track of the what NOW.

I spend many working hours with people who are troubled by many “what ifs.”  And it doesn’t help to be logical and explain that worrying isn’t very useful.  If worry could be affected by logic, it would not have the hold on us that it often does.

Worry, in many cases, is a message from our hearts (our emotional world) to our heads (our rational world) that is saying:  Be careful!  Watch out!  Take care!  Have you ever tried to be logical with a child who is frightened?  That’s about what it’s like when our rational brains try to tell our emotional hearts to calm down.

I have found it much more helpful to first accept the emotion:  “Of course you’re scared.  I understand that you’re worried about _____.”  It reminds me of being with my daughter when she was very young and was afraid of Gaston, the bully in Disney’s “Beauty and the Beast.”  I didn’t try to talk her out of her feelings; instead we found a ritual that involved telling Gaston to “Go away, scat, vamoose, you are not welcome.”  We did that together.  So the worry was met, not dismissed, witnessed, and together we created a different way of responding to it.

If you are worried, you might try:

  • Accepting the feeling
  • Taking a compassionate stance toward the part of you that is worrying
  • Creating a message of support that both witnesses and shifts the response.

Could change your head AND your heart!

About Susan Hammonds-White, EdD, LPC/MHSP:

Susan is a communications and relationship specialist, counselor, Imago Relationship Therapist, businesswoman, mother, and proud native Nashvillian. She has been in private practice for over 30 years. As she says, “I have the privilege of helping to mend broken hearts.”

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by | September 26, 2014 · 2:05 pm

The Scarlet Sisters

Victoria Woodhull

Victoria Woodhull and her sister,Tennessee Claflin Tennessee (“Tennie”) Claflin are the Scarlet Sisters in a  new biography by Myra MacPherson.  Today they are a footnote in America’s culture  wars but in late 19th century America they were famous for shocking people with their  lifestyle and their causes.

Tennie argued that society was hypocritical for ostracizing women who became  prostitutes while their male clients faced no social stigma. She believed this double  standard contributed to the spread of venereal diseases by discouraging women from  seeking medical treatment for fear of being accused of prostitution.  Victoria advocated  “free love” by which she meant no-fault divorces and a fairer division of marital property. They both favored voting rights for women but were disowned by the women’s suffrage movement for repeatedly going off-message to talk about other social issues. The suffragists feared (correctly) that talking about other social inequities would stiffen resistance to voting rights.

The sisters were also booted out of the Communist Party on the orders of Karl Marx for advocating an end to child labor, an 8-hour workday, a minimum wage and equal pay for women and blacks.  Marx wanted a proletariat revolution, not decent working conditions with racial and gender equality.

Their lifestyle was as scandalous as their social views. Victoria shared her house with her first and second husbands, until the former died of alcoholism.  Their extended family included an arsonist father, a sister who was a prostitute and a drug addict, and several blackmailers, including their mother.  Since the family liked to sue each other, the tabloids had a steady supply of sordid details to report.  Reality TV seems tame by comparison.

Most of the causes advocated by the Scarlet Sisters are now socially acceptable and a matter of labor law, but arguably, nothing would have changed without radicals such as these women to challenge the status quo.  That is the main reason for remembering them today.

We need the radicals who drag us out of our comfort zone and force us to confront established ideas of fairness.  Somewhere between the radicals’ extremism and the proponents of the status quo, there is a middle ground to compromise and make life fairer for all.

About Norma Shirk

Norma started her company, Compliance Risk Advisor, to help employers create human resources policies for their employees and employee benefit programs that are appropriate to the employer’s size and budget. The goal is to have structure without bureaucracy.

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by | September 23, 2014 · 5:00 am

The Simplest, and Best, Career Advice I’ve Got

Advice

How often are you asked for advice by those in your profession who are just starting out?  I get that a fair amount, more so from women because I am in the traditionally male-dominated field of engineering.  When asked (and, even when I’m not on those occasions when I think it might be useful!) I offer the following three-step advice:

  1. Know what you want.
  2. Earn it.

And…. Wait for this…

  1. Ask for it.

In my experience, it’s that third step that just doesn’t happen.  Most people, women more often than men I’m afraid, think that if they work hard and earn their achievements, advancement will naturally follow.  Wrong! But it’s not necessarily because you don’t deserve it.  Nine times out of ten, whoever is in the position to make this decision simply hasn’t thought about it.  Yet, by asking and making a respectful, well thought-out case for yourself, you might give them just what they need to move forward.

Just remember: You have to EARN it first.  Once you’ve earned it, go for it!

Oh, and what happens if you are told, “No?” In my experience, even if your proposal gets a “No,” it was usually given respectful consideration and, as a result, some other opportunity will arise, because good employers really don’t want to tell good employees, “No.”  The new opportunity might not be what you had envisioned, but take the opportunity, perform well as you always do, wait for the next opportunity, and ask.

Don’t believe me?  Here’s one top leader’s account.

About Laura Reinbold, PE

Ms. Reinbold explores ways http://www.ttlusa.com can help build our communities, from the geoprofessional side of the engineering profession.

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