by | December 11, 2014 · 5:00 am

Are You A Leader Or A Boss?

Leader or Boss

It’s an important distinction. Just because you’re a boss doesn’t mean you’re an effective leader. And, just because you’re not a boss does not mean you’re not a leader.  Bosses get things done, but they sometimes focus too much on the tactical. Effective leaders get important things done and done well. Their accomplishments continue to reap benefits in the long term and for a greater number of people.

Here are 5 questions you can use to gauge where you fall in the leader vs. boss balance:

  • Do you focus more on whether individuals are hitting performance goals or on what big adjustment you can make next to unleash their full potential?
  • Do you spend more time thinking about how to turn around employee-related problems, or on creating ways for your employees to take pride of ownership in what they produce?
  • Do you spend more time critiquing what your employees are doing, or critiquing how you’re helping them?
  • Do you pay attention to your employees’ aspirations only during their annual reviews, or do you attend to them throughout the year?
  • Do you tell your employees what initiatives they should undertake or do you enlist their help in fleshing out what their roles should be considering your department’s strategic objectives?

Obviously, if you’re in a leadership position, you probably do a little of all of the above.  But if most of your time and energy are spent on activities in the first half of each of those questions, then you are missing tremendous opportunities to make a difference with effective leadership. By seeing broad possibilities and appreciating the talent around you, you can help your organization

About Dr. Debra Fish

Dr. Fish is a consulting psychologist whose writing and work focus exclusively on helping individuals and teams lead more effectively. Her firm, Fish Executive Leadership Group, LLC, counts among its clients everything from Fortune 50 corporations to small, privately-held professional service firms.

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by | December 9, 2014 · 5:00 am

The Other Side of the Couch – Happy Holidays?

Thanksgiving

I am sitting here this morning, Thanksgiving morning, and musing on the holiday expectations that we all bring to these times.  The picture of the Norman Rockwell family, gathered around the laden table, faces smiling in anticipation of the feast to come, is engrained in our collective psyche.  Magazines over the last month have been filled with recipes for “The Most Sumptuous, Easiest Thanksgiving Feast Ever.”  Methods for creating the perfect table setting, the perfect appetizer, the perfect pumpkin pie, abound.

I am one of the fortunate ones in that I do have a loving family and a family table to prepare.  Although I am not hosting the feast this year, I will be part of one.  And yet, I know all too well that these holidays often bring not joy, but turmoil and sadness to many.

So today, I am writing for those whose holidays are not filled with joy, whose family tables are filled with strife or silence or fear, who wait for the explosion, or the blows, or the criticism.  And for those who have no table, and who will go hungry, not only on this day, but on many others.  And for those who have no home, no place of warmth, no place to lay a weary head.  I am writing for the children who will be passed back and forth by acrimonious and angry parents, divorced, unconsciously still taking out their wars on their hapless children.  I am writing for the lonely ones, who will spend this day taking care of themselves the only way they know how…maybe by drinking too much, or eating too much.

I don’t have good answers for you.  These holidays are hard, and that is the truth.  In a culture filled with so much abundance, to be both physically and emotionally without resources is a hard blow to take.

So, rather than give you advice, I will tell you a story.

I was at my church’s regular Wednesday night dinner, and it happened to be the Thanksgiving celebration.  This was one of the coldest nights of the year in Nashville so far, going down into the teens, and because of this, our church had added extra nights of Room in the Inn.  The Room in the Inn guests came to the church dinner that night.  As it happened, part of the program was a presentation of a recent mission trip taken by adults from the church to a program in Guatemala that serves children and their families.

After the program, one of the Room in the Inn guests approached our senior minister, and handed him six dollars, requesting that this money go to help the children in the program he had just seen.  This man, homeless and down on his luck, gave the little he had to help a child who had less.

I happened to be standing next to them when this exchange happened, and I saw his face.  He was filled with emotion, and he was proud to be able to do something.  He regained some sense of himself as a man, a giver rather than a taker, in that exchange.

When we are in circumstances that we cannot control, when we are stuck in some situation that seems beyond help, sometimes we have to go outside a logical response.  That man knew that, for tonight, he had food, and a warm place to sleep, and would have breakfast in the morning.  He gave out of his abundance to someone who had less.  I am guessing that gesture changed his sense of himself.  Maybe there is a way we can think outside our boxes, too.

May your holidays be filled with compassion and awareness.

About Susan Hammonds-White, EdD, LPC/MHSP:

Susan is a communications and relationship specialist, counselor, Imago Relationship Therapist, businesswoman, mother, and proud native Nashvillian. She has been in private practice for over 30 years. As she says, “I have the privilege of helping to mend broken hearts.”

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by | December 4, 2014 · 5:00 am

The Road Ahead:  How I Stopped Making Excuses and Learned To Love, er, Like Running

Run.

I have a confession to make: I like running.

Not the most earth shattering admission, to be sure, but for me this is mind blowing.  You see, for most of my adult life I have had a love/hate relationship with this type of exercise and by that I mean mostly a hate relationship.  I have started running many times over the years, only to stop over and over for reasons ranging from tendonitis to a lack of time.  I have also invested in countless pairs of specialized shoes, fancy leggings, supportive bras and sweat-wicking socks.  Each of these also was a “culprit” for quitting.  The shoes just didn’t work with my plantar fasciitis, the leggings were too hot, the socks bunched up and the bras weren’t supportive enough.  You get the idea.

So what’s different this time, you ask?  I’ve been trying to figure that one out.  For starters, this past year I’ve packed on some unwanted pounds without changing much about my diet or lifestyle.  I’ve also been feeling sluggish and irritable and definitely not my usual perky self.  Added to all this is a general malaise and a desire for more challenge in my life.  I definitely want to recapture my energy and enthusiasm.  And while there is so much we can’t control, we can definitely control our exercise.  So off I went in search of some new physical challenge.

First in my quest was a personal trainer at the YMCA and a program of weight lifting and cardio, along with my regular Pilates regimen.  All went well for a couple of months and I really loved how my body was changing and becoming more toned and defined.  But one morning I awoke with neck pain so severe I could not move my head.  This continued for a couple of months and even with a lighter weight load, the pain and stiffness persisted.  So I stopped the weight training.

I have several friends who are runners and I began quizzing them on why they like it and how they train.  One friend calls running an “efficient” form of exercise.  She can accomplish some high level problem solving and planning while she runs.  Another runs so she can enjoy a foodie lifestyle with her husband.  Another just likes to sweat.  My weight trainer is also a runner and she didn’t start until after she turned 40.  She was my best cheerleader and encouraged me to just get out there and set small goals.

Once again, I invested in some great shoes, fancy leggings and a supportive bra and, joined by my new puppy Bentley, off I started.  The area around my house is very hilly and not much fun so after several weeks of hell, I headed to the local greenway, a flat nature trail that goes for miles.  The first day I decided to just run without tracking my speed or distance.  And I’m not going to lie, for the first 20 minutes or so I kept thinking of excuses to stop.  But I focused my gaze on the road ahead and kept going, Bentley at my side.  I’m not sure how far I ran that day before turning around and walking the last bit, but when I finished I felt great!  It was still hot and humid, but the feeling of accomplishment, of pushing myself to my limit, was exhilarating!

I’m now a couple of months into this running experiment and I have been tracking my speed and distance.  I’ve worked up to running 5 miles at a fairly good clip.  I’ve participated in two races, a 5K where I had my personal best time and a 5-mile where I ran and walked with my daughter.  I’ve lost weight, I sleep more soundly, I have found my energy and I feel like myself again.  I still spend the first mile or so thinking up reasons to stop, but so far I have been successful in keeping my gaze fixed on the road ahead, setting small goals to stay motivated and finishing what I started.  Efficient, challenging, good cardio; Sounds like life.

I really like running!

About Barbara Dab:

Barbara Dab is a journalist, broadcast radio personality, producer and award-winning public relations consultant. She currently hosts two radio shows locally in Nashville, TN. Check out her website athttp://www.zoneabouttown.com.

Barbara is also creator of The Peretz Project: Stories from the Shoah: Next Generation. Check it out at http://www.theperetzproject.com If you, or someone you know, is the child of survivors of the Shoah, The Holocaust, and would like to tell your story please leave a comment and Barbara will contact you.

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by | November 27, 2014 · 5:00 am

Holidays for Savvy Cooks

Basket of Fruit and Pumpkin PieMy favorite holiday time of year is Thanksgiving.  It was Mom’s as well. “It’s all about the food,” Aunt Kathy pointedly told my mom with a grin, as they discussed an upcoming trip and Mom plotted their vacation by the restaurants they would dine in along the way.  Lella Mai (mom) certainly enjoyed good food, cooking and loving people with her creations from the kitchen.  My cousins loved Aunt Mai’s sweet tea, potato salad, corn bread dressing and chocolate confections.  From her “doctored up” Mississippi Mud Cake to her truffles and other deliciousness, desserts were top of mind.  Her first love, pound cake, was a constant entertainment as she tried many recipes.  I have found the same enjoyment in my own kitchen, especially creating new recipes, or tweaking others’ recipes to make them my own.

Mom was not one of those who kept secrets about her ingredients.  She would share recipes readily and was honored when people asked her for one.  She definitely had command of the kitchen.  Of course, everything else was under her leadership as well, but that’s another story.

The following salad is a recent discovery, and its simplicity makes it an easy addition to any meal.  Mom probably would not have liked this one because she never tasted arugula, to my knowledge, and she became fairly picky.  I can see her “would be” reaction to it now, a crinkled up nose in disapproval of the strong flavor.  It makes me laugh.  I do miss her.  She could make some awful faces.

This recipe serves 16-20 as an accompaniment and leftovers the next day are delicious.  Lemon is the standout and makes for a nice break on the palate between the savory goodness of turkey and dressing and that sweet potato casserole with the brown sugared crunchy topping.

Lemon Arugula Salad

  • 3 containers of arugula, organic if you can get it
  • 6 ounces thin sliced prosciutto di Parma, torn into small pieces
  • ½ cup of large shredded Parmigiano-Reggiano (use a large bit grater)

Dressing:

  • Juice of 2 lemons
  • 1/3 to ½ cup of good olive oil
  • Salt
  • Pepper

Mix the liquids and pour over the salad.  Sprinkle with salt and pepper. Toss well and serve.  Refrigerate leftovers.

Gathering family, cooking, eating, laughing and of course, expressing thanks, are all on the plan.  A nice walk in the woods, breathing in the crisp, cool air and walking off some of that deliciousness will be on the plan as well.

Happy Thanksgiving.

About Renee Bates

Renee is the executive director of the non-profit, Greenways for Nashville, a member based organization. In addition to growing private support for the trails and green spaces, she enjoys oil painting, hiking, nature and working in the garden. Renee is married to David Bates of Bates Nursery and Garden Center, a 3rd generation business begun in 1932 by a savvy woman, Bessie Bates.

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by | November 20, 2014 · 7:55 am

Eleanor of Aquitaine

Eleanor of Acquitaine

Eleanor of Aquitaine was the most powerful woman in medieval Europe, due to her inheritance and her marriages.  She “leaned in” long before modern women were urged to do so.

Eleanor was born in 1122 as heir to the Aquitaine, which was roughly a third of modern France.  At the age of 15 she married Louis VII, King of France. Eleanor’s life as Queen of France is notable for three things. First, she invited herself along on the Second Crusade which outraged the political and religious leaders of the day.  Second, she had only daughters with Louis. Third, at the age of 25, Eleanor fell madly in love with a younger man, Henry Plantagenet. He was 18 years old when they met and he had prospects that far exceeded what Louis could offer.

Eleanor convinced the pope to grant her an annulment so that she could marry Henry.  After Henry became King of England, they controlled territory stretching from Scotland to the Pyrenees. Louis was left with little more than Paris and its surrounding counties. To compound Louis’ humiliation, Eleanor’s new marriage produced sons including, Richard the Lion-Hearted and John (of Magna Carta fame).

Eleanor ran their vast kingdom while Henry II was off fighting wars with the Scots, Welsh, Irish, and French.  But their marriage eventually soured and Eleanor conspired with her sons against Henry and almost won a civil war against him. In retaliation, Henry imprisoned Eleanor in one of his more inaccessible castles.  She was not freed until Henry died.

Eleanor lived for 82 years and remained feisty to the end. At the age of 80, she crossed the Alps on a trip to the Norman kingdom in Sicily to find a husband for one of her granddaughters.

For a fictionalized account of Eleanor and Henry watch the movie, “The Lion in Winter”, starring Kathryn Hepburn and Peter O’Toole (and a young Anthony Hopkins as Richard).  The movie captures the soap opera behavior of the Plantagenet’s although it compresses actual historical events.  For a biographical study, read “Eleanor of Aquitaine and the Four Kings”, by Amy Kelly.

About Norma Shirk

Norma started her company, Corporate Compliance Risk Advisor, to help employers create human resources policies for their employees and employee benefit programs that are appropriate to the employer’s size and budget. The goal is to have structure without bureaucracy.

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by | November 13, 2014 · 5:00 am

Effective Leadership – Building Trust

Effective Leadership-BuildingTrust

It’s a basic necessity for good relationships, so it makes sense that trust is a key contributor to a leader’s effectiveness.  Think about it… Would you follow someone you don’t trust? The trust that is critical to being an effective leader involves much more than honesty, though. Leaders usually act a little shocked—act as if their character has been assaulted—when I ask whether people trust them. They hear the question as something akin to, “Do you lie to people?” I ask leaders whether they are trusted so that they will focus on the following key questions. The answers to which all need to be, “Yes.”

Do people trust that:

  • You have their best interests at heart?
  • You will follow through on your commitments?
  • You know what you’re doing?
  • You will make sound decisions?
  • You’ll keep your cool?
  • You’ll be honest with them?

Recent psychological research provides a key pointer toward what leaders can do to earn the trust of the people who work with them: people begin to trust you when they see you demonstrate self-control, i.e. avoid doing what is not beneficial and do more of what is, even if there will be a little pain involved. People look for clues about your trustworthiness in all that you say and do. If you tell everyone you are on a diet, but snack on the office goodies routinely, people will file that away as evidence that you either don’t mean what you say or you don’t have the strength to make hard choices…neither behavior being very leader-like, of course.  Imagine if you also then tiptoe around a difficult team member who is not carrying her weight on projects. Once again, others will conclude you can’t make tough decisions for the ultimate benefit of the team.

Earning trust can take time, but it’s possible to speed things along a bit if you put your mind to it. If you’re in leadership, and wondering what proactive steps you can take to earn others’ trust sooner rather than later, try out some of these:

  • Seek out information that can answer questions or ease concerns your team has expressed and pass that information along to them.
  • Start and end meetings on time, and if you must deviate from the stated agenda, make it clear why.
  • Take advantage of opportunities to advocate for your employees with others in the company.
  • Pay close attention to what you tell people you will do—even the trivial things—and do them or tell them why you can’t.
  • Keep a lid on your emotions when reacting to news, situations, etc. Besides not throwing tantrums in the office, we’re talking about keeping your less-measured editorial comments about people or events to yourself.
  • Admit when you don’t know something and demonstrate a commitment to learn it.

Obviously, none of this is rocket science; you just have to decide you’re going to take these steps. After all, building trust is as simple as staying away from the cookies when you’re on a diet.

About Dr. Debra Fish

Dr. Fish is a consulting psychologist whose writing and work focus exclusively on helping individuals and teams lead more effectively. Her firm, Fish Executive Leadership Group, LLC, counts among its clients everything from Fortune 50 corporations to small, privately-held professional service firms.

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by | November 11, 2014 · 5:00 am

The Other Side of the Couch –Listening

Listening

I recently had the pleasure of attending an unusual conference in our nation’s capital. NO, the conference had nothing to do with politics (although we did have a surprise visit from “President Obama” – for split seconds the audience really did think this very talented impersonator was the real thing!)  The theme of the conference was Joyful Aliveness, and the hotel was rocked by shouts of “You are Amazing!” from the presenters, the participants, and anyone else who was brought in for any purpose.

I was attending the annual conference of Imago Relationship Therapists. IRI is an international organization that brings together Imago therapists from all over the world.  This year there were participants from 21 different countries, including 8 from Estonia, 17 from South Korea, and 4 from South Africa.

Imago Relationship Therapy, first developed by Harville Hendricks and his wife, Helen LeKelly Hunt, is a way of healing relationships through the use of a variety of processes, most importantly through the use of Dialogical processes.  First developed nearly 25 years ago, Imago is used by over 1000 therapists around the world, changing the world, as we say “one couple at a time.”  (For more information, check out www.gettingtheloveyouwant.com, or just google it on Youtube.)

Imago processes are based on very precise and attuned listening, a skill that most people have never been taught.  What more often than not happens when two people are talking about a subject that brings up any feeling of conflict is that while one person is talking and the other is ostensibly listening, what is really going on is that the supposed listener is actually listening to what is going on inside his or her own head, so as to effectively challenge or contradict the other.  The same thing goes on when the other person is called upon to listen.  WE DON’T LISTEN, and we, therefore, often base our behavior on erroneous information.

What was beautiful about this conference was that I was in a community of trained and respectful listeners who, even in the midst of disagreement (and there were disagreements), were able to listen, take in new information, even change their positions based on new information.  I enjoyed it so much!

Below is a poem that was shared after the conference.  It sums up my thoughts about listening.  Enjoy!

 

“Reduced to Joy” by Mark Nepo

We can grow by simply listening, the way the tree on

 that ridge listens its branches to the sky,

 the way blood listens its flow to the site

 of a wound, the way you listen like a basin when

 my head so full of grief can’t look you in the eye.

 We can listen our way out of anger, if we let the heart

 soften the wolf we keep inside.

 We can last by listening deeply,

 the way roots reach for the next inch of earth,

 the way an old turtle listens all he hears into the pattern of his shell.

 

About Susan Hammonds-White, EdD, LPC/MHSP:

Susan is a communications and relationship specialist, counselor, Imago Relationship Therapist, businesswoman, mother, and proud native Nashvillian. She has been in private practice for over 30 years. As she says, “I have the privilege of helping to mend broken hearts.”

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by | November 6, 2014 · 5:00 am

Social Media And How To Build Your Authentic Personal Brand

Social Media 3

The  women of HerSavvy met recently to learn more about using social media to build and enhance our business brands.  The session was led by a young adult, or digital native, who walked us through the process of using Facebook, Twitter, Linked In and the like.  To us digital immigrants, it was a bit overwhelming, but there is no denying the importance of social media in today’s world.  We all understand the need to, if not master it, at least know the basics.  And when it comes to business there are professionals to help us navigate that world.  The bigger issue for many of us is how, or whether, to use social media for our personal lives and where personal and business identities intersect.  The question also came up of how to be our authentic selves while at the same time creating a brand and where and when to set boundaries on our use of social media.  Just like Hollywood celebrities (or Barbara Mandrell) all of us are now under a bit of a microscope and can be photographed, quoted or otherwise “captured” by this wild new world.

Listen to our discussion on our latest podcast and let us know how you manage to balance your personal and business identities and remain your authentic, best self.  And thanks for tuning in!

About Barbara Dab:

Barbara Dab is a journalist, broadcast radio personality, producer and award-winning public relations consultant. She currently hosts two radio shows locally in Nashville, TN. Check out her website athttp://www.zoneabouttown.com.

Barbara is also creator of The Peretz Project: Stories from the Shoah: Next Generation. Check it out at http://www.theperetzproject.com If you, or someone you know, is the child of survivors of the Shoah, The Holocaust, and would like to tell your story please leave a comment and Barbara will contact you.

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by | November 4, 2014 · 5:00 am

First Impressions


Business Handshake

We all know that first impressions are important and that we never get a second chance at making one.  I think about that adage each time I drive past the store of a local business owner.

It all started several months ago when I joined a business networking group and began to contact other members.  My goal was to ask for a brief meeting to introduce myself, to learn about the other business’s product or service, and to explore how we can help each other grow our businesses.

One of the first businesses I contacted had a new owner who said he was also new to the networking group.  I set a time to meet him at his store. Two weeks later, I showed up at the appointed time.  The guy wasn’t there.

The woman at the store said the owner had left to run an errand.  She didn’t know where he had gone, when he would be back, or that he was scheduled to meet me that afternoon.  After a few minutes of chatter, I left my business card and went on my way.  Sure I was disappointed because my time was wasted, but I’ve screwed up appointments too, so I was willing to give this guy the benefit of the doubt.  What happened?  I never heard from him.

Here’s where first impressions are important.  Missing an appointment is minor; it happens to all of us at some point.  Not following up to apologize and perhaps reschedule is major.  My first impression of this business owner is that he’s sloppy and uncaring about details.

Based on my first impression, I know that I will never buy this guy’s product or service.  I also know I won’t ever recommend his business to anyone who could use his product or service because I’m not going to burn my contacts by recommending someone who doesn’t care about how he treats potential customers.

I think about what sort of first impression I want to make on the people I meet. They may never need the service my company offers, but they all know someone who does and I sure don’t want to blow all those future potential relationships by making a lousy first impression.

About Norma Shirk

Norma started her company, Corporate Compliance Risk Advisor, to help employers create human resources policies for their employees and employee benefit programs that are appropriate to the employer’s size and budget. The goal is to have structure without bureaucracy.

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by | October 28, 2014 · 5:00 am

The Nashville Foodie Nation: Business Edition

Pasta and Garlic Bread

With so many outstanding restaurants in Nashville, sometimes we are stumped by the question “Where should we go?”

Whether it’s breakfast, lunch or dinner, I want quality of taste and interest along with ambiance. And, when it’s a business meal, add to that the need to tailor the experience. The venue I choose will set the stage, whether it’s for a quiet, in-depth conversation, a meet-and-greet with the gang, an out-of-the-way deal-making venture or a quick connect to download information.

No matter your professional need, Nashville’s foodie nation has a wealth of options. So many that I’ve pulled together my short list of go-to’s. There’s always the standard Jimmy Kelly’s for dinner, J. Alexander’s for lunch, Starbuck’s for coffee. But here are a few others you should try on for size.

For an unhurried lunch out of the downtown fray, it’s The Mad Platter in Germantown. My long legs ache for better chairs, but the pasta dish is a long-time favorite and their soups satisfy.

Husk is a must to show off your foodie-ness. Avoid lunching on warm days, though; the sun through the windows is toasty and will distract you from the burger and fries. The burger doesn’t just have bacon on top; the salty goodness is ground into the meat. Inspired.

Etch is my all-time personal favorite for an important lunch or dinner. If you want to impress with innovation, Deb Paquette’s layers of flavor and innovative ingredients never disappoint. Lunch service lately has been unusually slow; yet even that won’t dissuade my visits. Always start with the roasted cauliflower to share. Your guests will thank you. Take time to savor your experience and you’ll be back often.

If you want to see and be seen, I recommend Bricktop’s on West End every time. Full and boisterous, this won’t be where you have an intimate conversation. This is the place to people-watch, surreptitiously of course. The gazpacho is my favorite thing about the return of warm-weather menus.

Head to The Palm for quiet talk. Its impeccable service lets you focus on building that business relationship. It’s great for folks visiting as well, and you’re in the heart of the downtown scene if you want to go somewhere else for drinks and music.

Midtown Café is not someplace I go regularly, but colleagues swear it’s a business-lunch experience that consistently achieves the right balance. It’s always full, so they must be right.

Noshville Midtown is the place for breakfast, especially if there’s a government bigwig you want to run into. During legislative session, the booths are packed with elected officials filling up on bagels, pancakes and the best oatmeal around.

For coffee, I’d bypass the chains for CREMA on Hermitage. It’s a bit rustic in décor, but the drinks and friendly staff and patrons make it a comfortable spot for a quick connect or leisurely conversation to catch up.

Finally, for LA-trendy, hop over to Pinewood Social in the Trolley Barns. It offers at least four different experiences: couches for web-surfing, coffee-drinking casual, a bar where single diners congregate and network, booths for those wanting to eat and meet, and even a fully served bowling alley. You have to experience it to believe that, yes, bowling can serve as a great business-meal setting.

What are your favorites? HerSavvy would love to know!

Get out and discover Nashville, people. There’s a lot out there to enjoy!

About Laura Reinbold, PE

Ms. Reinbold explores ways http://www.ttlusa.com can help build our communities, from the geoprofessional side of the engineering profession.

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