Sondra’s business grew rapidly in the past 18 months as she expanded product lines. Then she added three new employees last quarter when she opened a second store.
With two retail locations and a constantly expanding line of products, Sondra can’t keep up with all the details. She is constantly bombarded with employee requests for time off from work and yesterday several employees came to work with ripped jeans and t-shirts which is not the image Sondra wants to present to her customers. The employees say they thought the dress code was casual. This morning she spent an hour sorting out a dispute between two employees.
Now it seems one of the new employees at the new store is not working out and should probably be fired, but Sondra needs time to read the store manager’s notes to verify the grounds for terminating employment. Then she needs to hire a replacement.
Sondra’s been delaying taking action because she hates these administrative tasks. But she also knows her business is getting stuck because she’s stuck making up the rules as she goes. She knows she can’t procrastinate any longer. She considers hiring an HR consultant to fix all these HR issues. Then she realizes that hiring a consultant would be a waste of money if she doesn’t first decide what she wants, so she wades into the details that will fix her employee problems:
- Step one is to revise the job description for her store employees to ensure the next employee has the qualifications she needs.
- Step two is to create a list of what constitutes proper attire in the work place.
- Step three is to create a time table for each work day so that employees know when each work shift begins and ends and the consequences of showing up late (or not at all).
Then Sondra asks her store managers to review the new rules. Based on their suggestions, she decides to add a dispute resolution process to make sure future employee disputes don’t escalate. Now that all the basic details have been hashed out over several weeks, Sondra can hire an HR consultant to actually create an employee handbook for her business.
Every small business begins as Sondra’s did, with informal employee and HR policies. As the business grows and adds employees, it is necessary to create administrative structure to ensure the whole business runs smoothly. Corporate Compliance Risk Advisor assists business owners in creating HR policies appropriate to their company size so that business owners like Sondra are free to actually run their businesses.
About Norma Shirk
Norma started her company, Corporate Compliance Risk Advisor, to help employers create human resources policies for their employees and employee benefit programs that are appropriate to the employer’s size and budget. The goal is to have structure without bureaucracy. Visit Norma’s website: www.complianceriskadvisor.com/.
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