David Bates is a nurseryman who grew up in a family business, Bates Nursery and Garden Center, begun in 1932 by a savvy woman, his grandmother, Bessie Bates. He is also my husband of 30 years so this interview was convenient. I am awed by the way he made something where there was nothing and I thought you might benefit from how David embraced technology to expand his customer base with social media, and writing a weekly newsletter that is received by over 11,000 readers.
David had about 2,500 subscribers prior to 2009 and wrote only sporadically. During a rough patch, after he had sold the business and then had to take it back, there were limited financial resources for conventional advertising. He began looking for ways to expand his customer base. The fact that customers tend to age, and with many of his customers in their early 60’s, it became apparent that there was a need to attract new and younger customers for the long haul.
Conventional at first, the newsletter featured only garden tips. David needed wider parameters than exclusively writing gardening tips for the weekly newsletter. “Seasonal reminders are a good thing but I needed more content and began to inject more of myself into the newsletter, making it more personal.“ The newsletter has proven to be worth the effort, based on the response he gets from customers. “I write them as though I am writing to one person. When people receive it, my hope is they feel as though they are getting a personal note from me to them. Consequently, I think people feel more comfortable with me and respond the way one friend does to another. I am a person who has gone through a lot of bumps in life; the things I write about along those lines tend to be the posts I get the most response from. They often don’t have anything to do with gardening.“
More on David’s writing process and social media in my next post.
Renee is an artist focused on growing a newfound ability to express herself through oil painting, recently leaving her role as executive director of the non-profit Greenways for Nashville to pursue art and product development. Renee likes being in nature, hiking, birding, and working in the garden. Married to David Bates of Bates Nursery and Garden Center, she appreciates that the legacy of the 3rd generation business was begun in 1932 at the height of the depression by a savvy woman, Bessie Bates.
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