A now cancelled TV series began with a voice saying, “You are being watched”. The series was about a small shadowy group that used technology to achieve social justice. The final two seasons of the series were scary and depressing as another shadowy group built a supercomputer program that undermined our democracy. The bad guys’ supercomputer system eventually destroyed the good guys’ supercomputer system.
The scary part was that we are under constant surveillance. We’re told that it’s for our own good. Security cameras in buildings help catch trespassers. Cameras at intersections catch dangerous drivers. Blinking blue lights in high crime areas tell the bad guys that their future criminal trials will feature photos or video showing them in the act.
We accept these invasions of our privacy because we trust the self-proclaimed good intentions of the private companies and government entities who invade our space. Are we wise to be so trusting?
Consider Fitbit and similar devices which allow us to track our personal health. What if a health insurer uses that information to decide who is an acceptable risk worthy of their insurance coverage? Who trusts Facebook after they proved that their profits are more important than the privacy of one billion daily users? Technology companies share our personal information with the government with or without a warrant signed by a federal judge.
The militarization of our society and its vocabulary means that everyone, including employers, wants to “surveille” and to gather “intel”. Employers introduce wellness programs that help employees to live healthier lives; but really it’s about reducing employer losses due to low productivity caused by sick employees.
Employers also say they want to help employees work more efficiently in order to increase productivity and profits. That’s understandable; a lack of success means a lack of jobs. But how is technology being used to increase productivity? The newest tech toy for employers is described in the March 3, 2018 edition of The Economist.
Amazon has just obtained a patent for a wristband that would allow the company to track detailed information about each employee’s location and movement. Amazon says this gizmo is intended to nudge employees into performing their jobs more efficiently. Amazon is not using their new gizmo yet.
But what if employers treated their employees as the real assets that make the company a success? What if employers rewarded employees for their productivity gains with better pay and benefits rather than blowing the gains on stock buybacks and pay raises for overpaid senior managers with golden parachutes?
Employers who trust and value the contribution of every employee don’t need to spy on them to nudge performance improvements. Or to put it another way, just because technology exists doesn’t mean it’s a good idea to use it.
About Norma Shirk
My company, Corporate Compliance Risk Advisor, helps employers (with up to 50 employees) to create human resources policies and employee benefit programs that are appropriate to the employer’s size and budget. The goal is to help small companies grow by creating the necessary back office administrative structure while avoiding the dead weight of a bureaucracy. To read my musings on the wacky world of HR, see my weekly blog HR Compliance Jungle (www.hrcompliancejungle.com) which publishes every Wednesday morning.
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